Dispatch – We will do our best to dispatch your order within 1 – 5 working days of receipt if it is in stock on ordering (in the unlikely event that there is a significant delay to this we will contact you). For items on backorder, time for delivery will be dependent on timing of our next batch order, postal services from Italy plus time taken to clear Australian customs. (Often this is around 2 – 3 months). Once we receive backordered items we will send them on to you via Australia Post as per your postage selection.
Delivery – Please note that depending on the value of your order and or the postal service used, you may need to sign for your order on delivery. An extra delivery charge may be payable to re-send an order that is returned to us undelivered, if; 1. delivery is not accepted at your given delivery address, or 2. the Post Office/ Courier company card you at your delivery address because they unable to deliver it and you do not make arrangements for collection/ redelivery before the parcel is returned to us, or 3. because you have given us an incorrect address.
Returns – If you wish to return or exchange a purchase for any reason, you may do so within 21 days of receiving your order, provided that the item(s) are in their original condition (and have not been used since once worn most items are attuned to your frequency). Refund – Subject to the above, and upon safe receipt of the returned order ( request our address details via contact us ), we will issue a full refund for the price you paid for the item(s) (this does not include the original postage & packing charge). Cost of postage for returns to our address is payable by the customer. This does not affect your statutory rights as a consumer. If you wish to return all or part of your order, please contact us.
Cancellations – You have the right to cancel your order before dispatch by e-mailing or phoning us and letting us know your name and order reference number. We will then cancel your order and refund your payment in full as soon as possible.
Terms – These terms & conditions and the content of this site shall be governed by Australian Law and all matters in connection with them shall be determined by the Australian Courts. These Terms & Conditions do not affect your statutory rights as a customer.